14 Day Money Back Guarantee
All products purchased on Go Easy Cycles are backed by a money back guarantee.
This does not apply to in store purchases.
To return an item(s) under the Go Easy Cycles 14 Day Money Back Guarantee simply do the following:
- Contact Go Easy Cycles within 14 days of receiving the item(s).
- Submit a claim via our support centre (link to support centre page).
- Wait for our customer service team member to provide you further instructions and the return address.
- The returned item(s) must be received by Go Easy Cycles 14 days after the claim has been made.
- The item(s) must be returned to us “as new condition”. All internal and external packaging, accessories, swing tags, labels and manuals must be intact.
- The returned item(s) must not have been opened, used, worked or damaged and must be in 100% resalable condition.
- The items must be securely packed for return postage to ensure it is received by us in the original and resalable condition.
- Do not stick anything or write anything on the item itself or its packaging. Please only write or place any postage labels on the outer postage packaging.
- Your refund will be the amount you paid for the item(s) you’ve returned less the postage and handling. Restocking fee is 15% of the purchase price with a minimum of $25.
- If you received free delivery or a compliment product then that cost will also be deducted